Our Hotel

Your All-Inclusive Cancun Vacation Includes

Located in one of the most breathtaking destinations in the world, with spectacular views of the Caribbean Sea, Hyatt Ziva Cancun is a lavish all-inclusive, all-ages oasis on the Mexico’s Yucatan coast. Our spectacular Cancun resort features beautiful suites, three infinity pools, including an adults-only pool accessible to guests staying at our new adults-only, beachfront tower, Turquoize, and two pristine white sand beaches. Kids have the vacation of a lifetime with our KidZ Club with a water play area.

As part of our all-inclusive Cancun vacation packages, guests of all ages can savor sumptuous world cuisines at 16 lounges, restaurants and bars. Hyatt Ziva Cancun features international buffets and innovative food carts, as well as unlimited soft drinks, beer, wine and cocktails. Enjoy swimming, snorkeling and diving in the turquoise waters of the Caribbean Sea, and indulge in playful resort activities – from beach volleyball to live music and entertainment. That’s the difference at Hyatt Ziva Cancun. That’s the Evolution of All Inclusive™.

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All Inclusive Amenities

  • Luxurious suites with ocean views and modern amenities
  • Fine dining at 8 à la carté and international buffet restaurants and innovative food carts
  • 24-hour in-suite dining
  • Top-notch entertainment featuring live music and performances
  • Unlimited cocktails, spirits, beer, wine, and soft drinks at 7 lounges and bars
  • Unique daily and nightly activities and entertainment
  • Tequila and wine sommeliers to guide tastings
  • 3 spectacular infinity pools, including an adults-only pool accessible to guests staying in our new adults-only, beachfront tower, Turquoize
  • Family friendly suites and activities, including KidZ Club and a kid's water play area
  • Basic Wi-Fi Internet Access
  • Dramatic destination with adventure opportunities
  • Impeccable Service From the Heart™
  • All resort taxes and gratuities


Hyatt Ziva Club Rooms Include:
Hyatt Club is a luxury experience with value added experiences.

  • Private check in & check out in an exclusive area
  • Personalized concierge services
  • Best suite views in the exclusive Hyatt Club Level Area
  • Bottle of domestic sparkling wine
  • VIP in-suite refreshment center with liquor
  • In-suite amenities and pool towels
  • Exclusive Club Level lounge featuring premium drinks, appetizers, continental breakfast and Wi-Fi (7:00 a.m. until 10:00 p.m.)
  • Complimentary calls to Mexico, USA and Canada (applies to suites only)
  • 10% discount on spa and salon services
  • State-of-the-art espresso machine

More All Inclusive Amenities >>

Travel Tips

Experience the vacation of a lifetime at Hyatt Ziva Cancun, where sparkling outdoor pools, exceptional dining, spa rituals and exciting water sports are all part of the adventure. Get all the FAQs on our Cancun resort to enhance your getaway, from how to book spa treatments and tours to culinary requests and the best places for family and group dining. Whether you want to upgrade your suite to overlook the beach, design a beer tasting journey or arrange airport transportation, you’ll find it all right here. Enjoy!


Q: How close is the resort to town?

A: Located steps away from some of the hottest venues in Cancun and along the hotel strip, the resort is close to the most exciting nightlife, shopping and sightseeing. City center is only 9.5 km, or 6 miles, from our Cancun resort.


Q: Is pre arrival check-in available?

A: No, pre-arrival check-in is not available at this time.


Q: Can we use our country’s standard currency or do we need to convert to pesos at the airport? What is recommended?

A: US dollars are more than welcome here, and we recommend US dollars.


Q: Is money necessary for anything on property?

A: Yes, you will need money for any additional services and activities you wish to purchase.


Q: What is the smoking policy?

A: For your health and wellbeing, Hyatt Ziva Cancun is a smoke-free resort.


Q: What types of beer are available?

A: The resort serves a variety of domestic and international beers, including XX, Tecate, and Heineken, as well as artisanal beer from our microbrewery at the Tres Cervezas Bar.


Q: I am traveling in a large group, how can I ensure our rooms will be close by to each other?

A: We will do our best to accommodate your group based on daily availability.


Q: Upon arrival, can I upgrade my room?

A: Yes, guests may upgrade their room or suite based on availability.


Q: Is the resort wheelchair accessible?

A: Yes, Hyatt Ziva Cancun is wheelchair accessible.


Q: Is it possible to mail items that we purchased back home?

A: Yes, mailing packages may be done at an additional cost.


Q: What laundry and dry cleaning services are available? Can I do laundry myself? What is the cost?

A: Laundry service is available at an extra charge, and we do not have a self-service laundry facility.


Q: Does the hotel provide accommodations for people with severe food allergies (gluten free, dairy free)? If so, does the hotel need to be notified ahead of time?

A: Yes, we can accommodate people with severe food allergies. Please call ahead with your reservation number so we may annotate your booking before arrival.


Q: Does the resort have options for vegetarians?

A: Yes, Hyatt Ziva Cancun does have vegetarian options.


Q: Are there age requirements for entering bars on property?

A: No, but alcohol and beers are only served to guests 18+ years old.


Q: Does the resort offer day passes?

A: Yes, please arrange this with Hyatt Ziva Cancun guest services.


Q: Does the hotel provide shuttles or transportation around the local area?

A: Cabs are available at the front of the lobby, for a surcharge.


Q: Are cabanas available for rent?

A: Yes, cabana rentals may be arranged with the concierge.


Q: Do any of the restaurants close during certain times of the year?

A: No, all of our restaurants are open year round.


Q: What is the difference between an Ocean View and an Ocean Front room?

A: The distance— Ocean Front guestrooms are closer to the beach than Ocean View guestrooms.


Q: Is there an ATM at the hotel?

A: Yes, an ATM is available.


Q: Which restaurants are recommended for large parties? Does group dining need to be planned in advance?

A: El Mercado (buffet) and Tradewinds (a la carte) are open for breakfast, lunch and dinner and can easily accommodate large groups and families. Large groups do require reservations and an extra fee will apply.


Q: Are there tours available? If so, what kind?

A: The resort can help arrange a variety of exciting ecological and cultural tours. Excursions to ruins, theme parks and water sports can be booked at the tour desk right at the hotel.


Q: Can you book off-property excursions at the resort?

A: Yes, this can be arranged at the excursions desk on property.


Q: Are all Spa treatments included?

A: All treatments at the Spa are at a surcharge.


Q: Can I choose my room online?

A: No, you may not choose your room online.


Q: Are the pools heated?

A: It’s Cancun, where the weather is always so warm, so there’s no need to heat the pools. However, there are three oversized whirlpools on property.


Q: Is there an adults-only pool?

A: Yes, there is an adults-only infinity pool that is accessible to guests staying in our new adults-only, all beachfront tower, Turquoize.


Q: Is there babysitting available? If so, is there a fee for babysitting?

A: Yes, Hyatt Ziva Cancun does offer babysitting services. This is available for $20 per hour per child per adult and $25 per hour for 2 children per adult, with a minimum service time of 3 hours. Due to security reasons, only 2 children are permitted per babysitter, and children are considered ages 0-12 years old. All of our babysitters are certified, and we ask that you book the services at least 24 hours in advance with the concierge. Services are based on availability and the price is subject to change.


Q: Are there transportation options to and from the airport?

A: Yes, there are transportation options to and from the airport.


Q: Are there balconies in all rooms?

A: Yes, Hyatt Ziva Cancun boasts private balconies with a variety of views.


Q: Are there any restaurants open late at night?

A: Yes, some of the restaurants are open late at night. We also have a 24-hour lounge, 24 Horas.


Q: Do you offer rates that are not all-inclusive?

A: No, we do not offer rates that are not all-inclusive.


Q: Do you have any unique offerings for birthdays, anniversaries and honeymoons?

A: A honeymoon special amenity is available upon request free of charge; however, a recent marriage certificate will be requested.


Q: Does the resort have a swim-up bar?

A: Yes, Dips & Sips is our swim-up bar located in the beautiful main pool.


Q: Does the resort offer top shelf liquor at every bar?

A: Yes, premium liquors are available at every bar at Hyatt Ziva Cancun.


Q: What type of liquor is included within the rooms?

A: Beer can be found in all rooms. Small bottles of rum, tequila and whisky are in Club Tower rooms.


Q: What types of vodka are offered on property?

A: Hyatt Ziva Cancun offers premium spirits, and examples range from Absolut to Grey Goose. All premium liquors are included.


Q: What are the dress code requirements?

A: Casual dress is required.


Q: What is the pet-policy?

A:  Hyatt Ziva Cancun does not allow pets.


Q: Do you offer private dinners in-room or on the beach?

A: Yes, this may be arranged with our concierge during your stay or before.


Q: What types of watersports are offered? 

A: Kayaks, stand up paddle, water polo and water baskets are just a few watersports that we offer.


Q: Is the Dolphin Experience included? 

A: No, swimming with the dolphins is not included. You may enjoy a spectacular view of the dolpin habitat from one of our Hyatt Ziva Dolphin View Master Rooms.


Q: Are reservations needed for any of the restaurants on property? 

A: No, all restaurants and bars are first come, first serve.


Q: Do you offer photography on property? Would this need to be planned in advance?

A: Yes, and we recommend arranging your session one day prior to your preferred date.


Q: Are kids allowed at every restaurant? Are there any restrictions?

A: La Bastille is only for adults; however, we do offer 6 more restaurants where children are welcome.


Q: What is the best way to contact the hotel directly?

A: You may reach the hotel via telephone at 01 (52) 998 848 7000 or via email.

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Hotel Features

  • All accommodations feature private balconies
  • Floating swim up suites in Hyatt Ziva Sky Swim up Oceanfront Master Rooms
  • Dine with your toes in the sand at Habaneros
  • Private piers are perfect for candlelight dinners on the beach
  • Hyatt Ziva Pier – private pier for viewing the Caribbean Sea
  • Sky-view wedding venue and wedding gazebo on the point of the peninsula
  • Microbrewery with homemade artisan beer and onsite brewmaster
  • 3 infinity pools, including an adults-only pool accessible to Turquoize tower guests, plus 2 oversized hot tubs
  • Turquoize guests enjoy full privileges at nearby adults-only Hyatt Zilara Cancun, by coordinating with concierge
  • KidZ Club with water park
  • Tequila and wine sommeliers to guide tastings
  • Complimentary Wi-Fi Internet access
  • Unlimited dining options with a la carte restaurants, gourmet buffets, cafes, lounges, traveling food carts and 24-hour in-room dining
  • 16,000 square feet (1,500 square meters) of meeting and event space

Full Privileges at Nearby Adults-Only Hyatt Zilara Cancun
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Map & Directions

From the Cancun International Airport: Get on Carr Tulum-Cancun/Mexico 307 from Carretera a Aeropureto Cancun, follow Carr Tulum-Cancun/Mexico 307 to Cancun, take Rodrigo Gomez and Andres Quintana Roo and arrive at Hyatt Ziva Cancun. 


Coming from Playa del Carmen:  Drive North on Carr. Tulum-Cancún (Mexico 307) to Cancun Hotel Zone, once on the Hotel Zone (Ave. Kukulkan) drive 11 miles north towards Hyatt Ziva Cancun (make a right on the Avenue bend just past the Night-life zone.


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Parking

For our guest's convenience we have a covered parking lot for 130 vehicles with valet parking services. Both parking and valet parking are complimentary for resort guests.

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Internet Access

Hyatt Ziva Cancun offers complimentary wi-fi throughout the resort. 

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Made your reservation?  Now, personalize your stay - from scheduling transportation to requesting extra pillows - with Hyatt E-Concierge.

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Check-in/Check-Out

Check-in Time: 3:00 p.m.
Check-out Time: 12:00 p.m.

Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun, Quintana Roo, Mexico, 77500

  • Tel: +52 998 848 7000
  • Fax: +52 998 848 7099
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